Frequently Asked Questions
Go to the checkout page, follow the steps and fill in the necessary information. There are “use coupon code” and “use credit” buttons on the order summary section. To use coupon code, click on “Use a Coupon code” and enter the coupon code you have in the blank column. Don’t forget to click on “Use Coupon” to continue the order. If you pay with Arcena Credit, and your balance is more than your order value, the remaining Arcena Credit after payment will remain in your account. However, if your Arcena Credit balance fails to cover an order value, you use all of your Arcena Credit as well as other payment methods to pay for your order. Arcena Credit and coupons can be used simultaneously.
It depends on your payment method. If you are paying for your order with an international bank card, the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge foreign conversion fees. Please contact your bank or credit card issuer for any questions regarding these fees. Extra charges will not be shown on your online order, and Arcena does not take any responsibility for extra charges incurred while making payments with international bank cards.
The first time you place an order on the DJI Online Store using a credit/debit card, you will be asked to enter your card information. To avoid re-entering this information each time you make a purchase, you can create a Personal Payment Profile by ticking the “Save information for Personal Payment Profile” box. Multiple profiles can be created and one can be saved as the Default Personal Payment Profile.
1) Your order information (eg. phone number, email address) before submitting your order; if you are shipping to a business address, make sure to put your name on the order. 2) Card details to make sure the information is correct, e.g. the expiry date and your billing address. 3) Enter the correct security code - that's the three digit number on the backside of your card. 4) Your card issuer may have declined your payment. As they don't tell us the reason for this, it's best to check with them. If you have checked all of the above, try paying with another card or with another form of payment.